Customer Service

Please call 1300 789 377 for further information about any product or to simply place an order. Always on Sale is backed by a 200 seat call centre to support your enquiry and is trusted by many of Australia's blue chip companies.

Payment Options

Always on Sale accepts payment via credit card including Mastercard, Visa & American Express. As an alternative, Always on Sale offers No Deposit 12 months Interest Free Finance. Instant online approval, no waiting around or haggling required and you get the deal price. Simply fill your cart with at least $500 worth of goods and select Interest FREE at the checkout.

Warranty

All products sold on Always on Sale are backed by the applicable manufacturer's warranty. As Always on Sale only deals with LEADING BRAND products and is a legitimate retail channel, you are protected 100% against faults or defective products throughout the warrantable period. Always on Sale's customer service team will gladly assist you with any warranty issue in dealing with the manufacturer.

Please remember that the Postage, Handling & Insurance fee will cover any damage or loss during delivery, so you don't have to worry.

Regarding delivery issues, please keep in mind that in order to be able to help you to solve and track any problems, we need your help to receive the information maximum 6 months after the day you placed the order with us.

Returns

Always on Sale will only accept return of items if they have been damaged during delivery, if they are faulty or if by mistake we send a different product instead of the one ordered. Please accept our apologies if this occurs.

If you need to return a product for any reason, please be sure to send us the product in the original package and with everything included. Please contact our Call Centre with your order number and the reason for the return, and they gladly will give you the instructions to proceed with the return and arrange everything to send you the replacement for the product.

Postage, Handling & Insurance (PH&I)

All products sold through Always on Sale have a charge that covers the transport and insurance of delivering the product to you successfully and without damage. You will need to allow up to 7 business days for despatch after placing your order. Vouchers, tickets and wine orders will arrive sooner. If delays occur, you will be contacted by a customer service representative.

PH&I Discounts

Always on Sale offers PH&I discounts on bulk orders. You will only be charged for the 3 most expensive PH&I charges in any one order. Whether it is multiple items of the same product, different items, or a combination of both, you will only ever be charged for 3 items in the order, and they will be calculated from the 3 most expensive.

PLEASE NOTE: Products containing alcohol may only be purchased by customers aged over 18 years.
Age verification will be required. Liquor Licence Number: 28216700.