FAQs

Pricing & Payments

Q. How can I pay for my merchandise?
A. You will need to pay by credit card. We accept Visa, MasterCard and American Express. Your credit card will be debited with the amount of the order plus a Credit Card Merchant Service Fee of 1.5%.

Q. What is the Credit Card Merchant Service Fee?
A. The Credit Card Merchant Service Fee of 1.5% covers the cost imposed by the bank for credit card payments. The Merchant Service Fee is calculated as a percentage of the value of the goods purchased, and includes the cost of bank interchange fees.

Q. Do prices on your site include GST?
A. Yes, all prices quoted on our site include GST.

Q. How do I get a receipt?
A.A confirmation email will be sent to you with your purchase details soon after you have ordered.

Q. Are my details secure?
A. Absolutely. Your transaction is secure through a triple lock secure encryption process.

Q. I looked at the price 2 hours ago and the price had changed.
A. This is possible. Always on Sale aims to have the best pricing and stock available so must operate with a Real Time pricing mechanisim and therefore prices are subject to change without notice. This means that at any time during the day, one of our suppliers may update their prices and this will be reflected immediately on-line. So if you see a price on something you like, act fast.

Q.Can you organise bulk purchases for Corporate clients, staff and employees or small business & office setup?
A.YES. Please view our Bulk & Wholesale Orders department for more information. If we don't have your exact product, we are happy to source specific products for bulk orders.

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FAQS for INTEREST FREE FINANCE from Always on Sale

Q. How do I apply for the finance?
A. Simply call our customer service department on 1300 789 377. Have handy your details for ID, last 3 years residential and employment history.

Q. Who underwrites the Finance?
A. Always on Sale works directly with the highly respected and long established Lombard finance on providing you with Interest Free finance.

Q. I don't want a Visa card, I just want interest free on this item?
A. That's fine, you don't have to use it, it simply comes with the finance agreement regardless.

Q. What can I use a Lombard Visa Card for?
A. You can use a Lombard Visa Card for any purpose such as home improvements, to consolidate debts or for your everyday purchases.

Q. How much can I borrow?
A. You can borrow from $500 up to $20,000 with a Lombard Visa Card.

Q. What are the annual and monthly administration fees on Lombard Cards?
A. There is a $60 annual account fee and a monthly administration fee from $2.90 for all Lombard Cards. Fees current as at 01/07/09

Q. How fast is the application process over the Internet?
A. It takes approximately 10 minutes to complete your application online. Once we’ve processed your application, we will contact you with a decision. Final approval can depend on acceptable results in the relevant checks we are required to make, and providing sufficient verification of your details.

Q. What are the opening hours of Lombard Finance?
A. Lombard Finance is open from 9:00am to 5.30pm (EST) Monday to Thursday and 9.00am to 5:00pm (EST) on Fridays.

Q. How do I find out about the status of my application?
A. We will contact you once we have assessed your application. If you have any further enquiries about your application contact Lombard Finance on 1300 132 301.

Q. Can I make extra payments on my Lombard Visa Card?
A. Yes. You can make extra payments weekly, fortnightly, monthly, or whenever you require on a Lombard Visa Card. However, fees and charges apply to certain payment methods.

Q. How can I increase my existing Lombard Visa Card credit limit?
A. If you already have a Lombard Card, you can apply for an increased credit limit by calling us on 1300 132 301, 9.00am – 5.30pm (EST) Mon-Thurs and 9.00am-5.00pm (EST) Fri.

Q. How do I set up a payment schedule on my Lombard Visa Card?
A. You can set up a direct debit payment schedule so that your Lombard Card repayment is taken out of your nominated account on a weekly, fortnightly or monthly basis. Just complete the direct debit form and fax it back to us on (02) 9431 1700.

Q. When do statements arrive?
A. Statements arrive at the same time each month based on the date the account was opened.

Q. How is the payment due date determined?
A. The payment due date allows for a period of grace (21 days) for payments to be made from the date the statement ends. For Example: The statement ends 10th August the payment due date is 31st August ( 10th August plus 21 days)

Q. Does Lombard Finance have a Bpay facility available or Internet Banking?
A. Yes. We will advise our customers of these when they receive their introduction letter from Lombard Finance.

Q. Do I have to activate my Card?
A. We recommend customers activate their Lombard Visa Card in order to keep the card secure, verify that it has been received and protect themselves.

Q. Can I make weekly or fortnightly payments?
A. Yes, payment can be made weekly, fortnightly or monthly.

Q. After the Interest Free or Deferred Payment Interest Free Period does the outstanding balance roll over to the Standard Annual Percentage Rate?
A. Yes.

Q. I know there is a disclaimer, where is it?
A. Disclaimer
The Interest Free promotion applies to an Account-Opening Transaction greater than $500 for a period of 6 months. The Lombard Visa Card is only available to approved applicants and is subject to further terms and conditions contained in the Lombard Visa Card Account Conditions of Use and Lombard Visa Card Product Schedule. An application fee, monthly account service fees and other fees and charges are payable. The Lombard Visa Card is a credit facility provided by Lombard Finance Pty Limited (ABN 31 099 651 877).

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Products

Q. Are your products 2nds or 2nd hand?
A. All our products are brand new as if you would have purchased them in a retail store. Basically Always on Sale is like a major retail store except operating in a new world fashion. We do not sell or promote products that are 2nd hand or repaired seconds. We use our buying power and low cost business model to deliver incredible savings to your door. All goods are backed 100% by manufacturer's warranty and our customer service team is available to assist you with any issue arising from your purchase.

Q. Some of your products are a little more expensive than what I can see on other online stores?
A. Firstly, you must be sure you are comparing apples with apples. Most on-line stores can sell comparable products, but are selling them as seconds or 2nd hand merchandise with little or no valid warranty. Also, their products may be cheaper imports that are produced without any standard or quality controls put in place to ensure quality. At Always on Sale we only deal with brand new leading brand products that are produced for the Australian retail market and are therefore quality assured. Furthermore, your purchase is further securely backed 100% by manufacturer's warranty.

Q. What happens if my product is damaged during delivery?
A. Quite simply you are covered in your purchase with the P,H&I fee you have paid. The Postage, Handling & Insurance fee covers you for any loss or damages in transport of getting your purchase safely to you.

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Security

Q. Are my credit card details secure?
A. They are 100% secure. Always on Sale uses a Triple Lock payment gateway allowing your details to pass through the transaction through an encryption process protecting you.

Q. Are my credit card details safe with you?
A. Of course. Always on Sale is Australia's largest direct sales company and is reponsible for running many programs across Australia's largest banksand financial institutions including Westpac, ANZ and Visa. Our systems and processes for ensuring security of your information are compliant with International Standards against best practice.

Q. Will I ever need to verify my order for security reasons?
A. It may be necessary for you to verify your order for security reasons. We reserve the right to verify your order by requesting a copy of identification, and failure to provide such identification upon request will see the cancellation of the order and refund of monies minus any administration costs incurred by Always on Sale

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Ordering & Delivery

Q. How can I place my order?
A. You can place your order online or you can call us on 1300 789 377.

Q. How long does it take to deliver?
A.. To provide you with the maximum saving possible we operate on a low cost business model passing on significant savings to you. In doing this, you need you will need to allow up to 15 business days for delivery after placing your order. Vouchers, tickets and wine orders will arrive sooner. If delays occur, you will be contacted by a customer service representative.

Q. What method of delivery do you use?
A. As we aim to deliver great savings to our customers we therefore aim to mimise your delivery charges through cost effective means of transport. Therefore depending on the product or item and/or location of the delivery we use use either Australia Post, TNT Express or Allied Express couriers.

Q. What does P,H&I mean?
A. P,H&I means Postage, Handling & Insurance. All products sold through Always on Sale have a charge that covers the safe packaging, transport and insurance of delivering the product to you successfully and without damage within 15 days of purchase. This ensures the product arrives to you safely and you are protected against loss or damage.

Q. If I order multiple products is it cheaper to deliver?
A. Yes! Always on Sale offers P,H&I discounts on bulk orders. You will only be charged for the 2 most expensive P,H&I charges in any one order. Whether it is multiple items of the same product, different items, or a combination of both, you will only ever be charged for 2 items in the order, and they will be calculated from the 2 most expensive.

Q. How will my order be delivered if I order multiple items?
A. Again, to pass on greater savings to you, where multiple items are purchased, delivery may be at different times as your goods may be dispatched from our warehouse on their arrival from our suppliers. This includes tickets and vouchers which will be posted separately from any merchandise. Freight and handling charges apply on all orders. If your order is scheduled to be delivered in more than one shipment, our customer service team will notify you in advance.

Q. If I order multiple products will all of them be delivered separately?
A. Sometimes you may not receive all the products you have purchased in a single order in the one delivery. We use this method of delivery to make sure that you receive the goods you have ordered in the quickest possible time.

Q. How will my product be delivered?
A. We use a variety of transport methods. Most products will be sent by Australia Post, however large item deliveries, such as white goods, may be sent by courier.

Q. Can I order for delivery outside Australia?
A. Unfortunately NO. However, Always on Sale can accept orders from international customers but please note deliveries can be made only to Australian addresses. If you live on one of Australia's off-shore islands, please discuss delivery arrangements with one of our Customer Consultants, as an additional delivery cost may apply.

Q. I received only some of my goods, what happened?
A. To ensure you the best possible experience possible with Always on Sale we have now decided to despatch your goods to you when ready. So if it takes a little longer to despatch 1 item from an order which may have multiple items, we think it is best to get to you most of your order. Don't worry, we are still following up on your outstanding item and will get it to you as quickly as possible.

Q. I've been called to tell me my order is cancelled because you can't deliver my product to me because it has a lithium battery?
A. Unfortunately this is possible. Due to tightening restrictions on the Dangerous Goods Act, we are only allowed to despatch products containing lithium batteries via road freight. This therefore affects areas in which can only be accessed by air.
The list of postcodes afftected by this policy are as follows:

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Cashback Corner

Q. So how does the Cashback Corner system work?
A. It's simple really, just place your order. Grab the order number, serial number and order name, then either call customer service on 1300 789 377 or visit http://alwaysonsale.micash.com.au/ to redeem your CLAIM INSTANTLY.

Q. How long will I be eligible to claim my Cashback for?
A. Once your order has been despatched from our warehouse your claim for a Cashback is valid for 60 days.

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Customer Service

Q. How do I know you are a real legitimate business?
A. We are a legally registered business with a street address 145 Darling St Balmain NSW 2041 and an ABN 49 002 693 656. We also have a customer service hotline available for your convenience and to assist you with our dealings – 1300 789 377. Always on Sale is part of the Pinpoint Group, Australia's largest marketing, loyalty, and incentive company. Representing Australia's largest blue-chip companies.

Q. I need some personal assistance with my order?
A. OK no problems. We are happy to help. Please phone 1300 789 377 for assistance.

Q. Do you offer any warranty on my purchase?
A. All products sold on Always on Sale are backed by the applicable manufacturers warranty. As Always on Sale only deals with LEADING BRAND products and is a legitimate retail channel, you are protected 100% against faults or defective products throughout the warrantable period. Always on Sale's customer service team will gladly assist you with any warranty issue in dealing with the manufacturer.

Q. I've ordered an item from your website, but then was called by customer service with stock issues. How does this happen?
A. Always on Sale aggressively drives a hard bargain with our various supply channels to deliver you, the customer, significant savings for your purchases. Whilst every effort is made to ensure that stock is available for your purchase, at times supply does run out as numerous orders are received by us and the supplier at the same time. Basically, nothing is constant.
Always on Sale will always to to source a replacement product for your purchase, or will otherwise contact you offering a no obligation relevant replacement product or a full refund.

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Business Details

Q. What are the contact details for Always on Sale?
A. The contact details are:
Tel: 1300 789 377
Fax: (02) 9555 2947

Q. What is your physical address?
A. 145 Darling Street
Balmain, NSW 2041
Australia

PLEASE NOTE: We are not set up to receive customers at this building. This address is purely for written correspondance only!!

Q. What is your ABN?
A. The ABN for Always on Sale is 49 002 693 656

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Technical Information

Q. What browser version is recommended for viewing this site?
A. This site is best viewed with Firefox 3.5 and greater, Internet Explorer 8 and Google Chrome. When the site is viewed by browsers other than that recommended, we cannot guarantee Triple Lock Security. To download the latest version of Internet Explorer or to upgrade your current version, click here. Downloading could take some time.

Q. I am having a problem with ordering through the website?
A. Please use our Customer service number 1300 789 377 to place your order (of course fee will be waived) and also identify the issue you are having noting – what you were trying to do, error message, what browser you are using and your operating system.

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